With video calls via remote maintenance glasses (smart glasses), EVE Support provides a personal, location-independent and resource-saving real-time support. The employees on-site can fix any issues immediately or send specialists to the site if required. This procedure guarantees short response times, minimizes error analysis and examination times and thus reduces any downtimes.
The key advantage of using remote maintenance glasses is obvious: the support employee sees exactly what the on-site employee sees. Even a layperson will obtain a viable customized instruction in the form of visual gestures, live feedback and data overlays. By using augmented reality technology, employees on-site have their hands free and their surroundings in sight, which makes EVE Support especially safe when working with mechanical equipment.
Support services are documented by video recordings for full traceability. Thereby, service engineers can be trained more efficiently, and solution approaches can be reproduced more easily in the future.