The combination of augmented reality (AR) and innovative software enables a new, efficient communication solution: EVE Support guarantees immediate fault analysis and correction for production systems. Employees on site are guided by experienced technicians with the help of remote maintenance glasses and can therefore react particularly quickly to changes. Thanks to its location-independent use, EVE Support is particularly resource-saving and allows the documentation of operations so that solution approaches can also be reproduced in the future.
With video calls via remote maintenance glasses (smart glasses), EVE Support provides a personal, location-independent and resource-saving real-time support. The employees on-site can fix any issues immediately or send specialists to the site if required. This procedure guarantees short response times, minimizes error analysis and examination times and thus reduces any downtimes.
The key advantage of using remote maintenance glasses is obvious: the support employee sees exactly what the on-site employee sees. Even a layperson will obtain a viable customized instruction in the form of visual gestures, live feedback and data overlays. By using augmented reality technology, employees on-site have their hands free and their surroundings in sight, which makes EVE Support especially safe when working with mechanical equipment.
Support services are documented by video recordings for full traceability. Thereby, service engineers can be trained more efficiently, and solution approaches can be reproduced more easily in the future.